Last Updated: March 5, 2026

Thank you for shopping with us. We strive to provide high-quality products and services. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

You may request a refund if:

  • The item received is damaged, defective(manufacturer's defect) , or incorrect

  • The product does not match the description on our website

  • The refund request is made within 7 days of receiving the order

To be eligible for a refund, the item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include proof of purchase (order number or receipt)

2. Non-Refundable Items

Certain items cannot be refunded, including:

  • Gift cards

  • Perishable goods

  • Items marked final sale

  • Personalized or custom-made items

3. Refund Request Process

To request a refund, please contact our support team with:

  • Your order number

  • A description of the issue

  • Photos or evidence (if applicable)

Once your request is received, we will review it and notify you of the approval or rejection of your refund.

4. Returns

If a return is required, we will provide instructions on where to send the item.

Customers may be responsible for return shipping costs.

We recommend using a trackable shipping service to ensure safe delivery.

5. Refund Processing

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment account again.

  2. Contact your credit card company or payment provider.

  3. If the issue persists, please contact us.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact our support team.

8. Order Cancellations

Orders can be canceled within 24 hours of purchase. After this period, the order may already be processed or shipped.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: sundiamalaysia@gmail.com
Website:https://sundiamalaysia.easy.co
Response time: 1–2 business days